Shipping and Delivery
Free Shipping for all Australian orders over $70
- Orders under $70 are sent via Australia Post Standard Shipping at a flat fee of $5.95.
- By choosing Standard Shipping you are allowing 'Authority To Leave' if you are not home at the time of delivery. We don't accept any responsibility nor offer refunds or replace items if your parcel is lost or stolen when it is left at your supplied address.
- If you would prefer to sign for your parcel on delivery you will need to select 'Shipping + Signature on Delivery' at checkout at a flat rate of $10.
- We post all orders Monday to Friday through Australia Post. We don't ship on weekends or public holidays.
- Once your order has been shipped we will email you a tracking number so you can follow/track your parcel by using the link in the email.
- Your parcel will be sent to the shipping/delivery address supplied by you at the time of purchase. It is your responsibility to ensure we have the correct address. We will not refund or replace your items if you have given us an incorrect address.
- If you are not home at the time of delivery then your parcel will be left (at the shipping address) in the most secure place as determined by the Australia Post delivery officer. If you don't wish to have your parcel left then please select the Shipping + Signature on Delivery option at checkout.
- If you choose to sign for your parcel and are not at home then it will be taken to the nearest Australia Post for you to collect. If a parcel is returned to sender we will not refund the customer but will re-ship or provide store credit less the cost of shipping.
- Any parcels requiring to be re-shipped will need to be paid for by the customer.
If your parcel is lost, stolen or delayed whilst in transit with Australia Post, Zelući will do all we can to help with tracking your order, however it is not our responsibility to refund or replace your order.
- Your order will be shipped to you either the same (business) day or the next business day following payment confirmation.
- Delivery usually will take between 3 - 7 business days however it can take longer to rural and remote areas and/or at peak times.
NEW ZEALAND SHIPPING
- We ship to New Zealand at a flat rate of $15 for all reasonable sized orders.
- Delivery will usually take 4-5 business days following dispatch.
- You will receive a tracking confirmation email once your order has been sent.
- Deliveries are made via Australia Post.
- You (the purchaser) are responsible for any taxes or duties charges by your country and are not included in the shipping fees.
If you have any questions about Shipping or Delivery, please email us at firstname.lastname@example.org. We respond to all emails as quickly as possible.